Last Updated: September 6, 2023
Effective as of: September 6, 2023
MarketSphere Consulting, LLC and its affiliated entities (listed in the “MarketSphere Entities” section below) (together “Company,” “we,” “us” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Notice describes the way we handle the personal information about you that we may obtain through our website and the safeguards we apply to protect personal information. This Privacy Notice describes the types of information we may collect from you or that you may provide when you visit any of the following MarketSphere websites: www.marketsphere.com, www.unclaimedpropertyspecialists.com, www.letterreply.com, www.letterresponse.com, www.replacemycheck.com, www.inactiveresponse.com (collectively, the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Notice applies to information we collect:
This Privacy Notice does not apply to information collected by:
Please read this Privacy Notice carefully to understand our policies and practices regarding your personal information and how we will treat it.
By accessing or using this Website, you agree to this Privacy Notice. If you do not agree with the terms of this Privacy Notice, please do not access the Website.
The information we may collect includes:
We collect information:
The information we collect automatically is summary data that is only statistical and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to:
We use various technologies to collect information, including sending cookies to your computer or mobile device and placing web beacons on pages of the Website.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third parties including ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
Some of the services our family of businesses provide may rely on information about you that is collected from third parties, such as your name, home address, and/or other personally identifiable information. Our businesses only use this information to help our customers comply with laws to attempt to contact you and reunite you with your property. Our businesses may also work with different third-party service providers to supplement information they may automatically collect from you or that you provide. For example, our partners may provide information such as change of address information, so that our businesses can more reliably locate property owners to reunite them with their property. The information that you provide or that our partners provide to us will not be used for any promotional purposes.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may collect personal information about you via the Website to:
We may also use information to contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please contact us to opt-out (see Contact Information). For more information, see Choices About How We Use and Disclose Your Information.
We do not rent, sell, or share personal information except and only under the specific provisions as specified below.
We do not share your personal or financial information with other people or non-affiliated companies for their direct marketing purposes unless we have your permission. We may share aggregate or de-identified data, or other information, with third parties for any purpose as permitted by applicable law.
We may share information, including personal information, as follows:
Choices About How We Use and Disclose Your Personal Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may contact us to submit a request (see Contact Information). However, please note that we do not currently sell data triggering that statute’s opt-out requirements.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California.
Last Updated: September 6, 2023
Effective as of: September 6, 2023
This section of our Privacy Notice applies to consumers who reside in the State of California, the State of Colorado, the State of Connecticut, the State of Utah, or in the Commonwealth of Virginia and describes how we may collect, use and protect your personal information. This section has been adopted to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”), and any other state privacy laws in effect as of the “Last Updated” date above.
For the purpose of this section, “personal information” is information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available, deidentified or aggregated.
Categories of Personal Information Collected
Sources of Personal Information We Collect:
We may collect personal information from the following sources, which includes, but is not limited to applications and forms, communications and interactions with us via on-line events, in person, or online including via the Website. For more information, please see Information We Collect above.
Purposes for Which Personal Information is Collected
We may collect or use personal information for the following purposes:
Categories of Third Parties to Whom Personal Information is Disclosed
We may share personal information as described in this Privacy Notice, including with the following categories of third parties:
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, purposes disclosed elsewhere in this Privacy Notice, or for purposes compatible with the context in which the personal information was collected.
We do not sell your personal information or your sensitive personal information, nor do we share it with third parties for cross-context behavioral advertising.
We do not collect or process sensitive personal information for the purpose of inferring characteristics about consumers.
If you are a California, Colorado, Connecticut, Utah, or Virginia resident, you have certain rights regarding your personal information and about our collection and use of such information over the past 12 months. You may exercise these rights free of charge except as otherwise permitted under applicable law by submitting a verifiable consumer request (as defined below). These rights are as follows:
Requests to Exercise Your Rights
To exercise any of your rights, please contact us by:
As required or permitted under applicable law, please note that we will respond to a verified request as soon as practicable and as required by law. A verifiable consumer request is a request made by you that allows us to reasonably verify that you are the individual that you say you are. We may take steps to verify or require you to verify your identity before granting you access to information or acting on your request to exercise your rights. You may designate an authorized agent to exercise any of your rights on your behalf by providing your agent with written permission to act on your behalf.
If we have received your personal information through our clients or we are otherwise acting as a service provider, we may refer you to our client to fulfill your request, in accordance with applicable law.
We will attempt to respond to your request within 45 days of receipt of a verifiable consumer request. If we need additional time, we will inform you of the reason for the extension (such extension not to exceed the period of time allowed by applicable state law) in writing.
We do not sell or share personal information with third parties for cross-context behavioral advertising. We do not use or disclose sensitive personal information for any purposes other than those permitted by applicable law.
We will not discriminate against you for exercising your rights under applicable state law. Unless permitted by law, we will not deny you goods or services, charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. We do not review or endorse any of such third parties or their privacy practices. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Notice, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website or application, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content, privacy and security practices, or policies of any third parties, including other websites, services, or applications that may be linked to or from the Website.
Our websites currently do not respond to “do not track” signals or similar mechanisms.
We do not sell or share your personal information for targeted or cross-context behavior advertising. Therefore, opt-out preference signals are not required and are not processed.
We collect the categories of personal information identified above in the State Data Privacy Rights section.
In compliance with the European Union (“EU”) General Data Protection Regulation (“GDPR”) and United Kingdom (“UK”) General Data Protection Regulation (“UK GDPR”), we rely upon the following legal basis defined in the GDPR and UK GDPR to collect, use, share and otherwise process the personal information of individuals located in the EU or UK:
Where we collect, use, disclose and otherwise process your information based on legitimate interests, we rely on the following legitimate interests:
If you are located in the EU or UK, you have the right:
We transfer personal information to the categories of recipients identified above in Categories of Third Parties to Whom Personal Information is Disclosed.
We retain personal information for so long as is necessary to carry out the legitimate interests identified above.
If you are an EU or UK resident, you have the right to object to our processing that is based on legitimate interests by contacting us at the address or number below. If you are located in the EU or UK and you believe that we have infringed your rights under the GDPR or UK GDPR, please contact us (see Contact Information).
You have the right to lodge a complaint with a supervisory authority, in particular in your applicable Member State.
We reserve the right to make changes to this Privacy Notice at any time and for any reason. We will alert you about any changes by updating the “Updated” date shown at the top of this Privacy Notice. Any changes or modifications will be effective immediately upon posting the updated Privacy Notice on the Website, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Notice to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Notice by your continued use of the Website after the date such revised Privacy Notice is posted.
We will only retain your personal information for as long as needed to fulfill the purposes for which it was collected by us, including for the purposes of complying with our legal obligations, preventing fraud or abuse, resolving disputes, enforcing our agreements, or taking other actions permitted by law. Anonymous or aggregated information that does not identify you personally may be retained indefinitely.
Technical, non-technical, and administrative safeguards are implemented to protect the confidentiality, integrity, availability, and resiliency of personal information and privacy data.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to the Website. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
For site security purposes, and to ensure that this service remains available to all users, all network traffic is monitored to identify unauthorized attempts to upload or change information, or otherwise cause damage or conduct criminal activity.
The Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly solicit or collect personal information from children under 13 without parental consent. If you are under 13, do not use or provide any information on the Website or through any of its features, use any of the interactive features of the Website, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will take all reasonable measures to delete that information (except where necessary to protect the safety of the child or others as required or permissible by law).
If you believe we might have any information from or about a child under 13, please contact us (see Contact Information).
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
This Website may contain links to external sites, which sites are not governed by this Privacy Notice, and we do not take responsibility for the privacy practices of any third-party sites to which we link. We encourage you to review the privacy policies of any such sites before you submit information there. Links from our web pages to other sites, or from other sites to our Website do not constitute an endorsement by us. These links are for convenience only. It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites.
If you have questions or comments about this Privacy Notice or our privacy practices, please contact us at privacy@marketsphere.com or 1-888-421-4007.